Shipping policy




Shipping Policy


 

At That Thereby, we carefully prepare and ship each order to ensure your bag arrives safely. All orders are dispatched from China.


Order Processing Time
•        Processing time: 1–3 business days.
•        Shipping time: Approximately 1 business day after dispatch, subject to the destination and courier service.
Please note that processing and shipping times are estimates and may vary due to public holidays, customs clearance, or unforeseen circumstances.


Shipping Origin
All orders are shipped from our fulfillment location in Qingdao, China, 266000.

Customs Duties and Import Taxes
As our orders are shipped from China, international shipments may be subject to import duties, taxes, or customs clearance fees, depending on the destination country's regulations.
If you are asked to pay any import duties, taxes, or customs-related charges for your order, please contact us before making the payment. We will work with you to arrange coverage of these charges, so you can enjoy your That Thereby purchase with greater peace of mind.
Please contact our customer service team and provide your order number and details of the requested charges. We will assist you as soon as possible.


Need Help?
If you have any questions about shipping, delivery, or customs charges, please contact our customer service team. We are always happy to help.